2025 CUSABIO Service Experience Survey

About You

Your Name

Please fill in your name

Organization/Institution

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Country

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Please enter a valid email address

Phone Number (Optional)

Product Experience

What type of products have you purchased from Cusabio?*

Protein

Antibody

ELISA Kit

Other

Please select at least one product type

Product Experience

Protein Product Related Questions

1. What is your primary application for purchasing protein products? (Select all that apply)

In Vitro Diagnostic Assay Development (as Standard/Control)

Antibody Production & Screening (Immunogen/Coating Antigen)

Protein Function Studies (Enzyme Activity, Binding, Signaling)

Protein Structure Studies (Crystallography, Cryo-EM)

Cell Culture & Stimulation (Cytokines, Growth Factors)

Drug Screening & Activity Testing (Target Proteins)

Raw Material for Diagnostic Kit Manufacturing

Other (Please Specify)

Please select at least one application scenario

2. What are the main factors you consider when choosing Cusabio protein products? (Select all that apply)

Product Purity/Activity

Price Competitiveness

Delivery Lead Time Stability

Technical Support Service

Brand Reputation

Literature Citation/Data Support

Other (Please Specify)

Please select at least one consideration factor

3. For protein products, which of the following technical parameters are most important to you? (Select all that apply)

Aggregate Content (SEC-HPLC Data)

Accuracy of Post-translational Modifications (Glycosylation, Phosphorylation, etc.)

Biological Activity (IC50/EC50, Specific Activity)

Stability Data

Lot-to-lot Consistency

Quality of Technical Documentation (Manual, COA)

Please select at least one technical parameter

4. Please rate your experience with Cusabio Protein Products:

Product Quality (Activity, Purity, Stability, etc.)

Not Rated

Product Quality (Activity, Purity, Stability, etc.)

Delivery Performance (Timeliness, Packaging, etc.)

Not Rated

Please rate delivery performance

Technical Support (Expertise, Effectiveness)

Not Rated

Please rate technical support

After-sales Service (Problem Resolution)

Not Rated

Please rate after-sales service

Responsiveness (Communication Timeliness)

Not Rated

Please rate responsiveness

5. What are the commonly used cytokine protein indicators in your current research process?

Please fill in your commonly used cytokine protein indicators

6. Which GMP-grade cytokines might be used in your research?

Please fill in your GMP-grade cytokines

7. What could we do to enhance your satisfaction with Cusabio Protein Products?

Please fill in your suggestions

Antibody Product Related Questions

1. What is your primary application for using antibodies? (Select all that apply)

Immunohistochemistry (IHC)

Immunofluorescence (IF/ICC)

Western Blot (WB)

Flow Cytometry (FACS)

Immunoprecipitation (IP/Co-IP)

ELISA Development/Detection

Other (Please Specify)

Please select at least one application scenario

2. Which factors are most important to you when selecting an antibody? (Select all that apply)

Specificity (Robustness of Validation Data)

Sensitivity/Titer

Completeness of Application Validation (Match for your experiment)

Lot Stability

Price

Number of Literature Citations

Technical Support Service

Delivery Lead Time

Please select at least one important factor

3. Please rate your experience with Cusabio Antibody Products:

Product Quality (Specificity, Sensitivity, etc.)

Not Rated

Please rate the product quality

Delivery Performance (Timeliness, Packaging, etc.)

Not Rated

Please rate the delivery performance

Technical Support (Expertise, Effectiveness)

Not Rated

Please rate the technical support

After-sales Service (Problem Resolution)

Not Rated

Please rate the after-sales service

Responsiveness (Communication Timeliness)

Not Rated

Please rate the responsiveness

4. What could we do to enhance your satisfaction with Cusabio Antibody Products?

Please fill in your suggestions

ELISA Kit Related Questions

1. When choosing a Cusabio ELISA Kit, what are your primary considerations? (Select all that apply)

Detection Sensitivity

Lot-to-lot Consistency

Price

Assay Time

Brand Reputation/Literature Citations

Please select at least one consideration factor

2. What is your primary application for using ELISA kits? (Select all that apply)

Basic Research (Mechanistic Studies)

Preclinical Research (Efficacy Evaluation)

Quality Control (Batch Release)

Clinical Sample Testing

Assay Development/Validation

Other (Please Specify)

Please select at least one application scenario

3. Which of the following related products or services would you like us to develop? (Select all that apply)

One-step Detection Kits

Faster Rapid Detection Kits

Multiplex Assay Kits (multiple analytes per plate)

Kit Customization Service (e.g., different species, specific targets)

Compatible Sample Pre-treatment Reagents

Other (Please specify)

Please select at least one product or service

4. Please rate your experience with Cusabio ELISA Kits:

Product Quality (Sensitivity, Lot Consistency, etc.)

Not Rated

Please rate the product quality

Delivery Performance (Timeliness, Packaging, etc.)

Not Rated

Please rate the delivery performance

Technical Support (Expertise, Effectiveness)

Not Rated

Please rate the technical support

After-sales Service (Problem Resolution)

Not Rated

Please rate the after-sales service

Responsiveness (Communication Timeliness)

Not Rated

Please rate the response speed

5. What could we do to enhance your satisfaction with Cusabio ELISA Kits?

Please fill in your suggestions

Service Feedback

1. In which areas do you believe our company needs the most improvement? (Select all that apply)

Product Pricing Strategy

Delivery Lead Times

Customization Services (e.g., Mutants, Tag Design)

After-sales Technical Support

Product Portfolio Breadth/Variety

Other (Please Specify)

Please select at least one area for improvement

Future Collaboration

1. What new targets or research areas are you planning to explore in the coming year?

Please fill in your planned new targets or research areas

(This information is crucial for our R&D planning.)

2. Do you wish for us to provide more related technical services?

Please fill in your needs and suggestions

3. How do you typically stay informed about the latest bio-detection technologies and product information?

Industry Summits/Conferences

Professional Journals/Literature

KOL Lectures/Seminars

WeChat Official Accounts

Other (Please Specify)

Please select at least one information channel

4. Would you be willing to participate in future product beta testing or in-depth interviews? (Select one)

Yes, willing

Not for now

Please select whether you are willing to participate in future activities

Thank you for your valuable time! Your feedback is extremely important to us. If you have any product-related questions, please feel free to contact your account manager or email us at [email protected].

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Evaluation Dimension	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
A. Product Quality
B. Range of Product Materials & Gifts
C. Technical Support & Issue Resolution
D. Sales & Customer Service Responsiveness

About You

Product Experience

Product Experience

Protein Product Related Questions

Antibody Product Related Questions

ELISA Kit Related Questions

Other Product Related Questions

Service Feedback

Future Collaboration

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